AirportConnect Kiosk

Self-service kiosks offer multiple services to the traveller while maintaining flexibility for airports and airlines

Airlines have welcomed airport self-service check-in kiosks – they improve passenger processing and customer service.

By providing self-service check-in for low-needs passengers, such as a frequent traveller with carry-on luggage, airline agents are able to focus on customers who need greater assistance.

AirportConnect Kiosk is a self-service airport kiosk that can be used by a specific airline or as common-use (CUSS). Designed to IATA CUSS specifications, this product includes kiosk hardware and platform software.

Overview

SITA’s check-in applications meet IATA CUSS standards and are certifiable on either SITA or third-party kiosks.

AirportConnect Kiosk:

Integrates with many other SITA services, including AirportConnect CUTE, PassengerFastcheck (self-service check-in application) and PassengerWeb Check-in (the Internet check-in application)
Is flexible and fully managed
Delivers passenger flow analysis by SITA’s self-service experts to determine the number of kiosks required and optimum placement on or off airport

Benefits

AirportConnect Kiosk provides the following benefits.

Reduced passenger-handling costs
Optimized airport space
Improved customer satisfaction

Features

AirportConnect Kiosk includes the following features.

Business process transformation
Application development and hosting
Installation
Training
Help desk
Remote management
Maintenance and repair
Financing