Airfare RepriceRefund
Automate complex ticket reissue and refund transactions
Whatever the channel, airlines need to accurately process a ticket should a passenger's requirements change.
Airfare RepriceRefund supports this need - reducing the time required to calculate a ticket reissue from an average of 25-30 minutes to just a few minutes. This time-saving provides the airline cost reductions, improved revenue and better customer service.
Overview
Built on an open platform, and working as part of Airfare Price, Airfare RepriceRefund simplifies the ticket reissue and refund process.
Using industry standard automated rules data in categories 31 (automated reprice) and 33 (automated refund), Airfare RepriceRefund automatically:
- Applies all penalties associated to changing a ticket
- Recalculates the fare associated to the new itinerary
- Provides a streamlined process and the accurate application of penalties and fare recalculation
Benefits
Airfare RepriceRefund provides the following benefits:
- Cost reduction - process times reduced
- Improved revenues - elimination of human error
- Reduced training - no need for specialist fares training
- Total accuracy of the pricing response - being integrated with Airfare Price
- Improved customer satisfaction - due to reduced processing times and improved accuracy, the customer experience will naturally be improved
Features
Airfare RepriceRefund includes the following features.
- Full category 31 (automated reprice) and category 33 (automated refund) processing
- Fully integrated within Airfare Price
- Utilizes all of the same automated rules data transmissions that are used in regular pricing
- Utilizes all of the same manually maintained data used in regular pricing, such as taxes, currency exchange rates, etc.
- Provides 24 months of historic fare and rule data available
- Processes any passenger type
- Supports interline itinerary reprice and refund
- Can also support repricing a ticket that has already been reissued
- User response is in full international (IATA) format
- Normal fares follow-on transactions supported, such as rules text
- Can process tax refunds
Video
Raymond Bate, Senior Product Manager, Passenger Solution Line, discusses how Horizon Airfare RepriceRefund automates the complicated task of re-issuing and refunding tickets in as little as two minutes.
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