SITA, the world's leading specialist in air transport communications and IT solutions and 100 percent owned by the air transport community, today announced a record revenue of US$1.63 billion. This consolidated group revenue, a rise of 4 percent from 2012, continues the organization on its growth trajectory.
The 2013 results, confirmed at SITA's Annual General Assembly (AGA), show the company's strong business performance and company-wide growth. These were enhanced by a strong sales performance, a healthy cash balance, a low level of debt and strengthened customer feedback and loyalty scores highlighting the focus SITA places on its members and customers.
Francesco Violante, CEO of SITA, said: "SITA is stronger due to our long-term strategic vision and the transformation in our portfolio and capabilities made in recent years. These are now delivering and we will continue to invest and drive future growth through collaborative innovation with our members and the wider industry. In 2013 we had a particularly strong year. We succeeded across a range of indicators including revenue, margin, cash flow, customer loyalty and achieving a record US$2.2 billion in contracts, more than half of which was new business. Looking ahead, SITA will continue to invest in our operations, service quality and our people, which together position us to reach our strategic 2020 vision."
SITA has commercial-cooperative approach, a hybrid business model, which has a proven track record of delivering benefits back to its members.
Violante added: "SITA's robust business performance and the leading role it plays in developing innovative solutions is testament to the strong collaboration between the organization and its members - the air transport community. This is the key to SITA's success. As 2014 marks the 100th year of commercial flight, SITA is well positioned to continue to enable the ever-changing technology needs and growth requirements of the air transport industry well into the next decades."
SITA has worked with its aviation industry partners to leverage next generation technology for more than 65 years. At this year's AGA, SITA recognized membership of its valued customers celebrating 50 years of partnership with Aeromexico, Avianca, Icelandair, Iraqi Airways, LATAM, Thai Airways International and 60 years of partnership with Alitalia, Egyptair, Lufthansa and TAP.
SITA Members recognized for 50 and 60 year memberships