Moscow Domodedovo Airport has become the first in Russia and the CIS to install self-service WorldTracer Kiosks. Provided by air transport IT and telecoms specialist SITA, they enable passengers to report delayed bags without having to wait in line for an agent.
Passengers simply scan the bag receipt barcode on a kiosk located in the arrivals area to file a missing bag report. This fast and efficient reporting reduces the time it takes for a delayed bag to be reunited with its owner.
The kiosks are linked to WorldTracer, the global tracing system for mishandled baggage which matches found bags with lost bag reports. It provides a faster and more cost-effective way of reuniting passengers with their bags. SITA's industry-leading Baggage Report, which reports the industry's bag-handling performance, showed this year that the number of mishandled bags globally has dropped 44.5% over the past six years. In 2012, the industry mishandled only 8.83 bags per 1,000 passengers.
Domodedovo Airport Director, Igor Borisov, said: "The system of self-registration of lost baggage is an important element of the program for service development. Innovations like WorldTracer kiosks allow us not only to maintain the leading position, but also to ensure faster development of the airport".
SITA has provided its world-leading IT and telecoms solutions to Domodedovo Airport for more than 20 years. As well as WorldTracer Kiosks, SITA provides Domodedovo with its BagMessage and BagManager products which ensure that outbound bags are processed quickly and efficiently so that they can be loaded on the correct departing flights. Domodedovo was also one of the early adopters of SITA self-service check-in kiosks.
Dmitry Krasnov, Vice President Russia and CIS, SITA, said: "Domodedovo's implementation of more self-service technology is an important step in the airport's development to improve the passenger experience. IATA's ambition is for airports and airlines to give passengers as much control over their journey as possible and Domodedovo is at the forefront of these exciting developments."
Moscow Domodedovo Airport has more passengers than any other airport in Russia and across Eastern Europe. Since 2010 it has been consistently ranked as the best airport in Eastern Europe by Skytrax. The airport plays host to 83 airlines, flying to 239 destinations across the world.