Cameroon Airlines (Camair-Co), one of West Africa’s fastest-growing airlines, has implemented SITA’s next-generation passenger services system (PSS) to manage every aspect of its operation from reservations, pricing, ticketing and departure control to loyalty program and business intelligence.
After examining several different passenger service systems, Camair-Co selected SITA’s Horizon® Passenger Management and Distribution as it offers the most comprehensive range of services available. Its infrastructure is built on a flexible platform of core systems required by every airline, allowing each carrier to customize the system to meet their specific business requirements to accommodate future growth.
The Horizon suite of services is used by 100 airlines and ground handlers around the globe to board more than 131 million passengers and check in 165 million travelers each year.
Among the Horizon applications to be used by Camair-Co is SITA Reservations, which can manage bookings made from online sites, at airline and partner sales offices, through GDSs and travel distributors. It also facilitates code share and interlining and it allows airlines to sell partner services in conjunction with their own.
The airline will also deploy Horizon® Loyalty, a web-based loyalty program solution which can be integrated with SITA Reservations. Horizon Loyalty is available anywhere, on any mobile device, and includes a branded website for program members as well as the back office systems used by call center agents and program administrators.
At the airport, Camair-Co will use SITA’s Departure Control Services (DCS), a fully integrated multi-host system for automated check-in, boarding and load planning.
Jean Paul Nana Sandjo, CEO of Camair-Co, said: “Key to the successful management of any airline is a passenger service system that ensures that every aspect of your passenger operation runs like clockwork. SITA’s Horizon® platform will be key to transforming Camair-Co into a competitive force in the region by providing flexible, reliable technology that manages every aspect of our business and supports a great passenger experience every step of the way.”
Hani El-Assaad, SITA President, Middle East, India and Africa said: “Our new-generation Horizon® portfolio has been proven to support the needs and demands of airlines globally, no matter the size or complexity of their business. As Camair-Co builds its network across the region and the globe, our technology will support their business and provide a reliable and memorable passenger experience, whether on the ground or in the air.”
Camair-Co flies to 17 destinations across Africa and Europe. The airline continues to expand its domestic and international network with new routes between Yaounde-Bafoussam and Douala-Bafoussam in Cameroon announced earlier this year.