Global air transport IT provider SITA announced that it has appointed Alexandre Gouvêa as Senior Vice President, SITA Global Services (SGS) reporting to CEO Barbara Dalibard. He joined SITA on 1 November 2016.
In his new role, Gouvêa will be responsible for maintaining and enhancing SITA’s service delivery to its 2,800 customers across 200 countries and territories while driving efficient and effective delivery of new infrastructure and services. Gouvêa will lead a team of more than 2,000 aviation specialists and engineers that will oversee the delivery and management of numerous complex IT systems across airports, airlines and on aircraft. SITA’s portfolio covers everything from managed global communications and infrastructure services, to eAircraft, passenger management, baggage, self-service, airport and border management solutions.
Barbara Dalibard, CEO of SITA, said: “Our focus at SITA is to put the customer at the center of every decision and action we take. This starts from the moment a customer signs a contract, through the delivery process to ensuring we support our infrastructure and service every step of the way. Alexandre’s experience will be invaluable in delivering this service. He is a strong addition to the SITA team and I look forward to working with him to enhance our customer focus even further.”
Gouvêa, who brings to SITA more than 30 years of experience in the air transport and IT sectors, joins SITA from the Atos Group where he was CEO for Latin America (LATAM) and Member of the Group Executive Committee. Previous roles include SVP Customer Services & Operations for Orange Business Services where he was responsible for all services delivery (Data, Voice & Video Network Services plus Information Technology/IT Services) worldwide and SVP Customer Care & Integration Services for Equant.
He has a long and close history with SITA and the air transport industry having previously served as Director, Engineering and Operations for Latin America for SITA in Brazil.
Gouvêa is also a Board Member of the Chamber of Commerce France-Brazil and member of the International Trading Council of France (CCEF).
Gouvêa said: “It is a great pleasure to return to SITA and to lead a strong team of professionals committed to delivering and providing world-class service to our customers. Together we will provide our customers both the technology and support that will help transform air travel, making the industry stronger, more efficient and more welcoming to passengers.”