Back to Air Transport IT Review - Issue 2, September 2009
World's smallest kiosk enables baggage tracing
The world's smallest full-function check-in kiosk has been launched by SITA. Two new environmentally friendly airport kiosks, including one which allows passengers check the status of delayed or missing baggage, were demonstrated by SITA at this year's IATA AGM in Kuala Lumpur, Malaysia.
In a move to make life easier for the owners of the millions of bags which are mishandled each year, SITA is enabling a new kiosk with a web-link to its WorldTracer software.
Catherine Mayer, Vice President SITA Airport Solutions, said: "Passengers rank check-in baggage arriving on time as second in importance after the flight arriving on time. Unfortunately, millions of checked bags are delayed each year but this new WorldTracer kiosk will provide affected passengers with more convenience.
"Using these kiosks passengers can scan their bag tags and enter their contact details. The passenger can then generate a claim and continue their journey without having to queue at a service counter. A unique claims ID number allows the passenger to remain informed of the status of their baggage, either through a dedicated web site or a call centre.
"Our WorldTracer application will be able to provide them with instant feedback on the status of their bags, 99.9 percent of which are successfully traced and reunited with their owners within 48 hours or less."
SITA's WorldTracer is the industry-standard, fully-automated system for tracing lost and mishandled passenger baggage used by over 440 airlines and ground-handling companies worldwide. Kiosks for check-in and issuing bag tags are fast becoming the most popular channel for passengers in North America and Europe, while world-wide, kiosk-use is running at 30% for all passengers including Asia/Pacific.
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