SITA service management
Meeting your needs
Reliable and guaranteed levels of service management are essential to your business. This entails not just the right technical solution but also the right people to ensure that stable operations are maintained.
SITA aligns our business with the success of yours. Regular reviews ensure your satisfaction throughout the lifetime of the contract. If requirements change, we adapt.
And while all SITA products and solutions carry a minimum level of service, we can also provide a more personal, customized approach, if required.
Understanding your business
Our Customer Service Managers have access to multiple data sources, including incident management records, performance statistics and feedback from users and operational staff. By examining and interpreting this data, in the context of your business priorities and operating environment, we can identify trends and provide recommendations for improvement.
If you wish to manage your own IT services and operations, and are willing to invest in extra resources and training to develop the requisite in-house skills, we offer a low-cost on-demand service management solution. At the other end of the spectrum, we provide a tailored service, with a dedicated SITA Customer Service Manager, to guide you through every step of the process.
SITA service management delivers:
- Minimized disruption of your business through faster resolution of incidents and continuous service improvement
- Cost savings from analysis of operational data
- Enhanced IT infrastructure support that complements internal resources and skills
- Simplified communications through a single point of contact
- Continued alignment between our service and your business needs
2009 Customer First Feedback shows that:
- 97.6 % of SITA customers are either absolutely satisfied, very satisfied or satisfied with performance
- 97.6% of SITA customers are either absolutely satisfied, very satisfied or satisfied with management of services
- 97.57% of SITA customers are either absolutely satisfied, very satisfied or satisfied incident handling
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