Back to Regional e-Newsletter LAC Q3 2010
SITA and GAP partnership
Marco Calvano
Senior Project Manager
SITA spread its presence in Mexico, winning two important sites: Guadalajara, the third most important airport in Mexico and Puerto Vallarta, both operated by Grupo Aeroportuario Pacifico (GAP).
The success of this project can be seen in two phases: Bid and Delivery.
During the bid phase, key factors included:
- Great relationship with the customer. GAP was satisfied with our service at other airports in Mexico.
- Cost optimization: creative ways were used to come up with a cost effective solution for GAP, among others: re-utilization of existing equipment and infrastructure and extension of contract terms in order to reduce total monthly price.
We had a challenge with migration as the termination of the former provider contract was on a very tight deadline of 40 days.
The success of delivery depended mostly on the following factors:
- Definition of responsibilities and dependencies stated clearly during Kick-off
- Airlines' involvement to order circuits and configure host
- Addressing customer's responsibilities like LAN, WAN, millwork, etc.
- Commitment from all players
- Innovative technical solutions counting on BOH support
- Full involvement and commitment from SITA and technicians from other GAP sites with experience on the same environment
Each happy customer is a success story for us and our burgeoning partnership with GAP.
SITA proudly offers 24 x 7 global support to enhance operational reliability and efficiency in Latin America.
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