Purchasing policies
Purchase orders
SITA has implemented a policy whereby only purchase orders generated by our procurement-to-pay (P2P) systems will be recognized. Verbal requests or non-system orders are invalid and cannot be relied upon. To be clear, SITA will neither accept nor pay any invoice that is not based on a purchase order (PO) produced by P2P (the "No PO = No pay" policy).
SITA asks for your support to uphold this policy and request that you only act on formal P2P POs.
Receipt of goods and services
SITA has adopted the three-way matching process. This process requires the matching of (1) the invoice to (2) the purchasing order and (3) the receipt. The receipt occurs when the goods and/or services are delivered. To be clear: No invoice will be paid unless and until SITA confirms the receipt for the goods or services procured. For this reason, SITA asks for your support to ensure the goods and services you provide to SITA are only delivered to the SHIP TO ADDRESS indicated on the purchase order.
Invoicing and Payment Policy
All invoices must be delivered to Accounts Payable offices indicated on the PO or in the accounts payable directory. Invoices must clearly set forth the relevant PO number as well as a description of goods and/or services being billed. Invoices must be issued to the SITA entity stated in the PO or in the contract (in most countries SITA operates via more than one entity). Invalid invoices (e.g. invoices issued to the wrong SITA entity or not containing the correct PO numbers or invoices missing the PO number) will be returned to the supplier. Payment will be delayed until the problems are resolved.
Payments are remitted to the bank accounts, the details of which must be provided by the Supplier only. SITA issues remittance letters confirming payments to the email addresses provided by supplier.
> For more details, see the supplier guidelines here.
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