2009 Passenger Self-Service Webinar

Region: Worldwide

Location: Your desk

Start: 8 October 2009

End: 8 October 2009

Watch the Webinar

Now in its fourth year, the SITA / ATW Passenger Self-Service Survey is proving to be a valuable tool in gauging subtle and not-so-subtle shifts in the habits of air passengers.

To hear more about this year's survey findings, attend the Passenger Self-Service Webina, recorded on 8 October 2009.

Over 80 different nationalities, flying on more than 100 different airlines, are represented in this survey. It involved 2,193 passengers, interviewed earlier this year at the gates of six of the world's busiest airports.

This year's survey highlights several areas of opportunity for the air transport industry (ATI) to benefit passengers and to harness innovation around self-service to reduce costs and boost revenues.

Discover:

How the economic environment has changed passenger perspectives of self-service and customer service
Current adoption rates and thoughts on how the ATI can take self-service to the next level
Passengers' perspectives and expectations towards the expansion of self-service options and process automation at every step of their travel experiences

Make sure you register today to learn what passengers have to say about their current and future travel expectations and the role they anticipate technology will play.

Speakers

Dominique El Bez, Director Portfolio Marketing, SITA

Dominique is responsible for developing and leading the Passenger Self-Service solution line. He focusses on strategy, market analysis and product innovation, ensuring that SITA's portfolio meets the evolving needs of the ATI.

Rico Barandun, Head of e-Services, Swissport International

Rico is responsible for the evaluation and technical solutions to support Swissport stations worldwide. Current projects include the rolling out of self-service applications such as Web / kiosk / mobile applications for check-in and baggage recovery and common bag-drop initiatives.

Moderator

Aaron Karp, Air Transport World Senior Editor

Event detail

Date:	8 October 2009 - 11.00 ATL / 16.00 LON / 20.00 SIN / 22.00 SYD
Location:	Your desk
Event type:	Webinar
Duration:	1 hour
Requirements:	Web connection, computer audio capabilities (audio for this meeting will be streamed)