49 items found
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On the hunt for the next big thing

Published on 19 August 2014 15:08 by Eash Sundaram

Eash Sundaram, Executive Vice President & CIO, JetBlue Airways

At JetBlue, we have a reputation for innovation and new ways of working. It’s something we’re proud of. We are proactive in the way we approach innovation – in fact, we’re always on the hunt for the next big thing.

Putting the passenger first

Published on 14 August 2014 14:08 by Bryan Thompson

Bryan Thompson, General Manager for Planning, Strategy & Development, Melbourne Airport

As passengers pass through Melbourne Airport, they’re increasingly active in their use of IT to help them on their travels. More and more, they want information to flow to them through their mobile devices. This gives them back time, in essence, as they progress more smoothly.

Using wearable computing to improve customer service

Published on 7 August 2014 14:08 by Tim Graham

Tim Graham, IT Innovation & Development Manager, Virgin Atlantic Airways

Wearable computing is a hot topic at the moment. Together with SITA, Virgin Atlantic created a six-week project to test the technology at London Heathrow. It was a small-scale project, using just one pair of Google Glasses and three Sony SmartWatches.

APC in the US of A

Published on 29 July 2014 16:07 by Paul Houghton

Here in the US, it can take up to two hours for passengers to progress through queues at immigration. SITA, in partnership with US Customs and Border Protection (CBP), is addressing this pinch-point with the introduction of Automated Passport Control (APC).

We care and we’re willing to invest

Published on 17 July 2014 00:07 by John Newsome

John Newsome, Director of Information Technology, Greater Orlando Aviation Authority

Prior to implementing Automated Passport Control (APC) kiosks, on average, it took 3-4 minutes to process each passenger. Our border control infrastructure consisted of the same Customs and Border Protection (CBP) configuration found at airports throughout the United States.

The new journey

Published on 30 June 2014 19:06 by Francesco Violante

Let's work together to make it happen

The greater role played by IT and communications over recent years has uprooted the traditional passenger journey and replaced it with a brand new one.

Air Transport IT Summit 2014 – Day 2

Published on 19 June 2014 18:06 by Thomas Knierim

After a fun and productive night of dining, networking and World Cup watching, the 2014 Air Transport IT Summit concluded with today’s three plenary sessions.

Air Transport IT Summit 2014 - Day 1

Published on 18 June 2014 19:06 by Thomas Knierim

The 2014 Air Transport IT Summit officially kicked off at yesterday’s welcome drinks and buffet dinner in the exhibition hall. Amid the SITA and sponsor demo booths was the constant hum of networking between hundreds of delegates. The SITA Lab’s wearable computing demo was a big hit as delegates tried on the Google Glass and SmartWatch used by Virgin Atlantic staff in an award-winning pioneering pilot.

Internet of Wearable Things?

Published on 17 June 2014 10:06 by Jim Peters

The term "Internet of Things" or the "Internet of Everything" as CISCO calls it, continues to evolve with new technologies such as Google Glass and iBeacons. With Glass, users can access information while keeping their hands free, which would be nice for some staff working in our industry, as they deal with customers, baggage, planes, etc.

Taking time to give a little back

Published on 19 December 2013 18:12 by Amber Harrison

The end of the year is traditionally a time for reflection on the achievements and contributions made over the previous 12 months. Each of us has goals in mind at the start of the year - getting to the gym more, learning a new language, or visiting new countries. For a lot of the communities where SITA operates, the hopes and aims are often simpler. A hope for enough food to feed their families, basic home, health and safety needs, or finding the funding needed for a charity providing essential services.

Stepping closer to “Tap n' Fly”

Published on 21 November 2013 03:11 by Renaud Irminger

IATA and the NFC Forum released the "NFC Reference Guide for Air Travel" a few weeks ago. It's great to see this unanimous claim about the benefits that a technology such as NFC can bring to all stakeholders in the air transport industry.

Great idea, but show me the money!

Published on 14 November 2013 19:11 by Kevin Peterson

Airports are continually trying to improve the quality of customer service and with unlimited financial resources it is quite easy to do. Of course, here in the real world there are commercial constraints limiting how much airports can spend on making passengers smile as they make their way to the aircraft. There typically has to be a balance or trade-off.

Embedding CSR into our business

Published on 23 October 2013 03:10 by Amber Harrison

At SITA, we often get asked about what we're doing as a business in the areas of social responsibility and the environment. The questions can be a requirement in the sales process, part of a responsible supply chain program, or are raised by individuals. Wherever the queries come from it shows that these areas are of interest, so I'd like to share a little of what we're doing.

Flying tablets

Published on 3 October 2013 15:10 by Paul Boyle

Tablets transforming travel

As Apple released its new phones I was reminded how this company has changed the way we do things everyday in our everyday lives. iPods, iPhones, iPads - we've come a long way from Walkmans.

Can mobile wallets add value in travel?

Published on 5 September 2013 15:09 by Renaud Irminger

The use of mobile wallets within our industry is currently a hot topic. I did an Industry Insight Session at the Air Transport IT Summit in June with Shashank Nigam, the CEO of Simpliflying and Thomas Husson from Forrester and it dominated the conversation.

Mobile innovation: fact or fiction?

Published on 8 August 2013 15:08 by Thomas Knierim

Did you read the article on Tnooz, "Admit it - true innovation in travel is a bit of myth"?

Next gen PSS - for smarter, more mobile and personal travel

Published on 1 August 2013 15:08 by Helen Porter

The Air Transport IT Summit 2013 gave SITA the opportunity to unveil Horizon, our next generation passenger services system (PSS).

Being a responsible business makes us a better business

Published on 25 July 2013 14:07 by Amber Harrison

June was an exciting month for SITA, as we released our first Corporate Social Responsibility (CSR) Report at our Annual General Assembly in Brussels.

2013 Air Transport IT Summit

Published on 20 June 2013 17:06 by Thomas Knierim

This year marked the 14th Air Transport IT Summit and was attended by over 350 delegates from 75 countries. Paul Coby, SITA Board Chair, hosted the event and Max Kingsley-Jones, Editor of Airline Business, moderated.

2013 Industry Insight Sessions

Published on 19 June 2013 19:06 by Thomas Knierim

The Air Transport IT Summit kicked off today with four Industry Insight Sessions.

The mobile explosion

The first centered on mobility in the air transport industry (ATI).

Airline passenger services systems (PSS) - commodity or differentiator?

Published on 31 May 2013 17:05 by Ian Ryder

This question was hotly debated by a group of us over coffee in Atlanta last week. Clearly, technology, lifestyles and customer expectations are forcing rapid change on airlines - but is this innovation bypassing core functions such as reservations and DCS? Are they becoming a commodity?

Is it time for airlines to think big?

Published on 23 May 2013 21:05 by Jim Peters

There has been a lot of shouting about big data and it is clear that there should be something useful in it for our industry given the massive amount of data we generate. (See my previous post on big data).

Smartphones for all! Is NFC the next wave?

Published on 20 May 2013 18:05 by Nigel Pickford

As extraordinary as the rise of the mobile phone has been in our everyday lives, the move this has sparked from voice to data for personal communications is, arguably, even more extraordinary.

Falling out of love with social media, already?

Published on 7 May 2013 14:05 by Thomas Knierim

Airlines & social media: In a relationship? It's complicated

A great love affair started only recently: airlines and social media. Is it a fling or something more serious?

SITA's annual Baggage Report

Published on 1 May 2013 17:05 by Nick Gates

Ninth edition highlights

The 2013 Baggage Report was released at Passenger Terminal Expo in Geneva on 9 April 2013.

PTE 2013 - Leveraging technology to meet changing passenger demands

Published on 11 April 2013 14:04 by Catherine Mayer

Human touch on demand

Passengers are increasingly more in charge of their travel experience. What, when and how they buy, and at what price, is now in their domain. Airports, airlines and other sellers have to adapt.

PTE 2013 - Customer expectations and converging trends

Published on 28 March 2013 09:03 by Catherine Mayer

Once again Passenger Terminal Expo has pulled together interesting topics at this year's event in Geneva, Switzerland, and I am excited to be presenting and leading a panel discussion about how the industry can leverage technology to meet evolving passenger demands.

ATN names SITA "IT Company of the Year"

Published on 19 March 2013 16:03 by Arthur Calderwood

It was a pleasure to accept, on behalf of SITA, the IT Company of the Year award from Air Transport News (ATN) on Sunday evening at a gala dinner in Montreal.

What the future holds

Published on 13 March 2013 16:03 by Thomas Knierim

In spite of ongoing economic uncertainties worldwide, the outlook for air travel is positive. The International Air Transport Association (IATA) predicts airlines will carry 3.6 billion passengers in 2016. That's an increase of 800 million from 2011.

What the future holds ... maybe

Published on 6 March 2013 22:03 by Kevin OSullivan

This year, over 72,000 delegates, and 1,700 exhibitors attended Mobile World Congress (MWC) in Barcelona, the annual mobile technology trade show, organized by the GSMA. Exhibitors showcased phone devices, components, backhaul infrastructure, payments, apps and accessories.

Big data and predictive analytics

Published on 3 December 2012 15:12 by Jim Peters

If you have any kind of technical ear to the ground these days, you won't go too far without bumping into the term "Big Data". Originally spawned from web giants like Google, Yahoo, Amazon and Facebook, it was a term coined for how they can analyze and look at all the user information they gather as you use their systems to search, shop, email and share stuff online with your friends.

iPhone 5 and NFC - Where to next?

Published on 25 September 2012 14:09 by Jim Peters

So Apple didn't include NFC in iPhone 5. After personally announcing at our IT Summit in June that Apple's inclusion of NFC in the iPhone 5 would be the "slam dunk" to ensure NFC's future and rapid rollout, I am left still scratching my head. What will Apple do with NFC?

Summer loving ... embrace those extra passengers

Published on 14 September 2012 15:09 by Thomas Knierim

In the second of a two-part blog series on how the air transport industry can accommodate peaks in passenger flow, especially during the busy summer season, Thomas Knierim looks at three areas for airlines.

Share the love ... embrace those extra passengers

Published on 29 August 2012 20:08 by Thomas Knierim

In the first of a two-part blog series on how the air transport industry can accommodate peaks in passenger flow, especially during the busy summer tourist season, Thomas Knierim discusses three key areas for airports.

Paying for paying

Published on 31 May 2012 23:05 by Jim Peters

Our investigations in SITA Lab into NFC have been focused mainly on boarding passes, but it has given us a glimpse into the world of payment systems and credit card processing, which to me has always been a bit opaque.

The rise of the tablet and BYOD

Published on 3 April 2012 20:04 by Jim Peters

Apple's phenomenal success with the iPad, pushing it to the largest market cap company in the world, with nearing $100B in cash in the bank from the profits over the last few years, is indeed an incredible story. But it is only getting started. They have sold around 80 million iPads to a world with 7 Billion people, and everyone wants one!

2011 - It was a very good year

Published on 19 January 2012 19:01 by Jim Peters

2011 was a good year for SITA Lab. We concentrated our efforts in three key themes: Social networking, near field communications (NFC) and WiFi indoor location.

Business intelligence in the palm of your hand

Published on 14 December 2011 14:12 by Ron Reed

The iPad is today's ultimate 'all-purpose' device. By that, I mean, it is a device that has meaning and purpose for just about everybody: from toddlers (my three-year-old son uses it to play educational games) to teenagers (playing action-packed video games) to business users (filling out forms at doctor's offices). Indeed, the iPad's uses are as broad and various as its users.

Can't get there from here

Published on 28 September 2011 20:09 by Jim Peters

With the recent break-up of one of my favorite bands, R.E.M., I am reminded of their song, Can't Get There From Here. Often, when I hit a busy large airport, and they are getting busier and larger all the time, getting to where I want to go can be a challenge.

NFC still not so near?

Published on 9 August 2011 22:08 by Jim Peters

Near field communications (NFC) is an emerging technology that can be used on new smartphones. It allows communications between the phone and a NFC reader or another NFC phone to transfer information. Because it is secure, NFC is seen as an opportunity for everything from electronic wallets, where money can be stored and transferred, to credit card information. It can even replace the traditional card swipe for payment.

Booking flights on Facebook

Published on 12 May 2011 21:05 by Jim Peters

On February 28th, SITA Lab launched a booking application for Malaysia Airlines on Facebook called MHbuddy. The reaction and comments so far have been really interesting and wide-ranging.

Making travel booking so easy ... even a baby could do it!

Published on 16 February 2011 22:02 by Jim Peters

The SITA Lab participated in the Tnooz THack event over the last couple of weeks and took the gold medal with an Android voice-based search for tours and flights.

Back on Location

Published on 31 January 2011 23:01 by Jim Peters

As promised in my previous post, here is some more brain candy on our work with Cisco and Copenhagen Airport on the passenger geo-location topic.

Location, Location, Location....!

Published on 19 November 2010 17:11 by Jim Peters

While this is the mantra of product placement, its now also the buzz in the smartphone world with GPS enabled phones.

Augmented Reality: Gimmick or a New Way to Look at the World?

Published on 1 September 2010 21:09 by Jim Peters

One of the more intriguing technologies emerging from the smartphone revolution is Augmented Reality. A sci-fi term for using your phone's camera to get a view of what is physically around you through a graphical and textual overlay of the camera's view.

Moore's Law and Intel's never-ending "Bang for the Buck"

Published on 16 July 2010 16:07 by Jim Peters

Intel announced their Quarterly results recently, and they continue to dominate and grow in the microprocessor chip space. Their chips continue to go faster and do more for less.

The Tesla IPO and Green Crude

Published on 2 July 2010 15:07 by Jim Peters

The electric car company Tesla IPO'd this week, pricing at $17 and ending the first day of trading up 40% above that.

As commentators point out, this IPO is a tracking indicator of the overall "green economy" with a game-changing technology.

Tesla's all-electric Roadster Sport goes from 0-60 mph in 3.7 seconds, and there is no engine noise, which must be kind of freaky (I wonder if owners of this car make engine revving noises to themselves while driving?)

iPad Mania!

Published on 18 June 2010 19:06 by Jim Peters

On 3 April, Apple firmly planted the iPad as the Next Big Thing. 300,000 were sold on the first day alone, 500,000 in the first week. Within 5 days, 3.5 million iPad apps and 600,000 iBooks were downloaded. In less than 2 months, 2 million iPads have been sold in the U.S. alone. International sales just started on 28 May, so those numbers will surely skyrocket. Developers have created 5,000 new apps to take advantage of the iPad's Multi-Touch interface, large screen and high-quality graphics.

Making a difference with IT in air transport

Published on 3 June 2010 22:06 by Jim Peters

In today's air transport industry, one does not have to look very far or hard to see the huge challenges the industry faces. IATA is diligent in publishing regular updates on the state of the industry, and these have come to be more doomsday reports, with losses of $9.4B in 2009 and estimated losses of $2.8B in 2010.

49 items found
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