Back to Air Transport IT Review - Issue 3, December 2009
Airports on the ball for World Cup 2010
South Africa is preparing its airports to receive an estimated half a million visitors for the FIFA 2010 World Cup, with improved check-in and self-service facilities through a US $35m five-year contract with SITA.
Equipment and infrastructure will be provided for both agent check-in and passenger self-service kiosk check-in for the Airports Company South Africa (ACSA), which operates ten of the country's airports and handles 98% of South Africa's commercial air traffic.
The programme will immediately benefit international airports in Johannesburg, Durban and Cape Town, and the local airport in Port Elizabeth.
SITA has also agreed with Aviation Coordination Services (ACS), which represents the 75 airlines using South African airports, to provide continued maintenance and operation of the CUTE and CUSS environments.
Online rise
Online booking is rising steadily in South Africa, according to the Passenger Self-Service Survey. Awareness of the availability of online booking was at 94.2% among passengers using the country's main international gateway, OR Tambo International, which was included in the survey.
The proportion choosing to use the facility was 41%, up from 37.4% last year, but still behind the global weighted average of 63.7%. More passengers in Johannesburg are experienced in using self-service check-in options: 34.9% now report that they have used kiosk check-in at least once (up from 30.6% in 2008); and 18% reported having used web-check-in options at least once (up from 16.8% in 2008).
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