Passenger angle
Satisfy everyone - respond to individual preference
"We're very pleased to have SITA as our partner in making Meridiana as passenger-friendly as possible."
Gianni Rossi, CEO
Meridiana Airlines
Customer loyalty is hard-won these days. Passengers are scouring the Internet to find the optimal combination of flight, price and service. They will happily fly with the carrier that offers what they're looking for. Thus, it is more important than ever to provide the best-possible travel experience - every time, from home to destination and back again.
Some passengers want the autonomy to control their own experience. Others need more help. Successful airlines are able to respond to their passengers' individual preferences and needs.
Turn complexity into efficiency
Passenger processing involves numerous systems and solutions, from online reservations and check-in to self-boarding and new in-flight communications services. From the passenger's perspective, they all need to create one seamless experience. This is where SITA comes in. We can integrate all of your applications - incuding your legacy ones - so they work together with maximum efficiency.
A portfolio developed to meet your needs
We develop our products and solutions according to the needs of our customers. SITA's core knowledge of the ATI enables our response to be as appropriate to your needs as possible - from every angle.
SITA solutions designed to enhance your passengers' experiences cover:
- Reservations
- Online booking and ticketing
- Self-service and check-in
- Baggage tracking
- Immigration and border controls
- Departure control
- Flight operations
- In-flight communications
