Aeroflot hails success of systems integration at new Sheremetyevo Terminal
Aeroflot, Russia’s largest airline, today announced that its first flights from the new, state-of-the-art Terminal D at Moscow’s Sheremetyevo International airport have successfully begun.
Aeroflot’s successful migration to the new terminal, equipped with SITA advanced IT systems, involves moving all 148 domestic and international Aeroflot flights and a further 16 Aeroflot Nord and seven DonAvia flights.
Oleg Volkov, Deputy IT Director of Aeroflot, said: “SITA’s integrated technology is bringing significant benefits to our airline operations and passenger services. Having all our flights, domestic and international, operating from the one terminal will be a huge advantage and facilitates the delivery of a very high level of self-service to our passengers, through all phases of the journey from check-in to boarding to bag management.”
In what is the largest airport systems integration project ever undertaken in Eastern Europe, SITA has equipped the new terminal at Sheremetyevo with systems that enable it to handle 12 million passengers annually including the capacity to handle more than 5,000 per hour at peak travel times.
Passengers will enjoy speedy self-service check-in at 24 common-use kiosks and dedicated bag drop areas that are available to all airlines operating in the terminal. In addition, 100% passenger-bag reconciliation has been implemented which ensures that the right bag gets on the right plane and is assigned to the right passenger, significantly reducing the risk of inconvenience to passengers.
More than 40 SITA personnel were based at the terminal during the project implementation and were on standby as the first Aeroflot flights took off.
Albert Scherbakov, General Manager, JSC Terminal, said: “This is an exciting time for us; the whole team which includes airport, airline and SITA staff has been living for months in anticipation of this moment when the first Aeroflot flights would take off. The preparations were thorough and the execution has been meticulous. “
The airport systems integration includes the deployment of the SITA AirportConnect Open common use check-in platform; more than 200 CUTE (Common Use Terminal Equipment) workstations; 24 CUSS (Common Use Self-Service) kiosks; a baggage management and reconciliation system; more than 300 flight information display monitors and the airport operational database.
Ilya Gutlin, Regional Vice President Eastern and Central Europe SITA, said: “Sheremetyevo Terminal D sets a new standard for passenger processing in Russia. The SITA systems will provide the highest level of customer service and the most efficient use of airport capacity. It will become a magnet for passengers and airlines who want the benefits of the most modern IT systems.”
JSC Terminal, the terminal operator, can also be confident that the technology implemented is future-proofed as SITA’s AirportConnect Open remains the only fully-integrated common use platform supporting CUPPS (Common Use Passenger Processing Systems), the new global IT standard for passenger check-in and boarding, the existing CUTE standard, as well as web and CUSS kiosk applications.
The new terminal will serve anchor tenant Aeroflot, and other members of the SkyTeam Alliance including Alitalia, Delta, KLM and Korean Air and will be in full operation by February.
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