SITA user groups

SITA engages numerous user groups to involve the community in determining its own direction. SITA user groups include:

Airport Steering Committee / Technical Steering Committee (ASC / TSC)
BagManager / BagMessage / WorldTracer user groups
Passenger solutions user groups
AIRCOM / AIRCOM Server user groups

These groups address issues big and small – from the role of telecommunications in the air transit industry to sector-specific issues such as cargo, flight operations and airports.

User groups give SITA the opportunity to further share our industry experience and know-how with our worldwide customer base, including the development of new applications and solutions. In return, we receive valuable feedback on industry priorities and requirements.

Airport Steering Committee / Technical Steering Committee (ASC / TSC)

Resolve administrative issues

Shared services pricing
Contracts
Standards
Service levels

Provide input and feedback on current and future products and services.

Provide a two-way communication conduit into the customers organization.

Agree on global issues including operating systems, migration paths and future enhancements.

BagManager / BagMessage / WorldTracer user groups

Provide forums for discussion between the users of the respective systems (owners, airlines, handling agents) and the product owner (SITA)
Exchange experiences
Suggest cost savings
Recommend interfaces to related systems for baggage handling and security
Keep the respective systems "best of breed" among existing baggage management
Suggest and discuss new developments for related software and information technology
Recommend development priorities

Passenger solutions user groups

Flight Briefing
FleetWatch & CrewWatch
E-Commerce
Airfare
Airfare Price
Departure Control Services
Reservations
Revenue Management
Ticketing

The above user groups:

Suggest and discuss new developments for their respective products
Prioritise key initiatives for mid-term development (12 months)
Exchange experiences among other customers
Speak face-to-face with SITA representatives

AIRCOM / AIRCOM Server user groups

AIRCOM user group

Informs customers of service performance
Informs customers of technology evolution used by AIRCOM service
Informs customers on use of AIRCOM for air traffic control
Informs customers of planned evolution of the service

AIRCOM Server user group

Inform customers of latest developments in AIRCOM Server software
Inform customers of how overall AIRCOM projects align with AIRCOM Server development plans
Discuss and agree on future developments