SITA for airports

Covering every aspect of airport management

Of all the IT and communications companies serving the air transport industry (ATI), SITA is unique. We were created in 1949 as a co-operative entity to provide network services to the ATI on a not-for-profit basis. Sixty years on, our mandate remains the same: to lead the industry in developing new services and solutions.

As a membership organization, we are owned by the industry and work entirely for its benefit. For example, our Airport Hubs technology provides common-use facilities for airlines in the airport environment, delivering a 10-25% cost-savings to participating airports.

From check-in and bag drop to border control and security to the latest innovations for passenger service, SITA has the expertise and solutions you need to optimize your airport's performance.

Innovative end-to-end service driven by your needs

When you partner with SITA, you'll be working with the IT specialist trusted by over 270 airports all over the world.

This trust is based on our ability to deliver services and solutions that precisely meet each customer's needs and that address the issues you face on a daily basis: reducing operating costs, integrating services, eliminating inefficiencies and providing passengers with better travel experiences.

Our product development and strategic direction are driven entirely by our customers. We innovate, tailor and constantly upgrade our products and services accordingly. Our latest innovations include:

AirportConnect S3 Kiosk - the smallest footprint of any full-function check-in kiosk in the industry
PassengerBagdrop - the common bag-drop solution that allows a single bag-drop counter to be used to service passengers from several airlines in the same queue; a real innovation for a smarter process flow
WorldTracerWeb for Kiosk - a forthcoming service which enables passengers to report their own lost bags or to check the status of missing bags

Future-proof your assets

Safe and secure migration from ageing legacy systems is a concern for many airports. We can help you integrate state-of-the-art applications and provide you with clear migration paths.

Knowledge-sharing without restriction

We are the only IT and communications company that runs industry-renowned IT surveys for airports, knowledge we freely share with our customers.

A reputation for service excellence

With more than 1,700 customer service agents across 140 countries and a dedicated 24/7 call centre, we are committed to best-in-class service levels and integrated service level agreements (SLAs).

We can provide you with complete solutions, from hardware and software to ongoing maintenance and support. Our team of experienced consultants is also on hand to offer you advice and expertise on any aspect of airport management.