Airlines worldwide are in survival mode. IT budgets have been radically reduced and, according to the 2009 Airline IT Trends Survey, there is little sign of a significant change before 2011.
However, IT will continue to play a critical role on the road to recovery. Investment over the next three years is expected to target new technologies that can rapidly contribute to cost reductions as well as new market and revenue opportunities.
What do passengers think of self-service? What role do they expect technology to play in the future? Get valuable survey insights by attending the Passenger Self-Service Webinar on 8 October.
IT will play a critical role in bringing about a step-change in operational improvement to minimize the ATI's overall environmental footprint.