Enhance the passenger experience

Satisfy everyone - respond to individual preference

"We're very pleased to have SITA as our partner in making Meridiana as passenger-friendly as possible."
Gianni Rossi, CEO
Meridiana Airlines

Customer loyalty is hard-won these days. Passengers are scouring the Internet to find the optimal combination of flight, price and service. They will happily fly with the carrier that offers them the combination that best fits their needs.

Passengers worldwide have welcomed the convenience of booking flights, checking-in and boarding without the reliance on airline or airport staff or having to queue.

But what do passengers really think about self-service technology? Is it as convenient as they would wish and does its delivery meet their expectations?

Register for the 2009 SITA / ATW Passenger Self-Service Webinar

2009 SITA / ATW Passenger Self-Service Survey and Webinar

Get valuable passenger insights by attending the Passenger Self-Service Webinar on demand, where we reveal the findings of the 4th annual SITA / ATW Self-Service Survey.

The survey is based on interviews with nearly 2,200 passengers, representing 80 different nationalities, on flights from over 100 different airlines conducted at the gates of six of the world's busiest airports.

The findings of the survey will be relevant to the whole industry, as passenger processing has been identified by both airlines and airports as their number one area for IT investment. In fact, the IATA Fast Travel Programme forecasts that further investment into technology and process improvement can save the industry between US$ 0.8 billion and US$ 1.6 billion each year.

Speakers

Dominique El Bez, Director Portfolio Marketing, SITA

Dominique is responsible for developing and leading the Passenger Self-Service solution line. He focusses on strategy, market analysis and product innovation, ensuring that SITA's portfolio meets the evolving needs of the ATI.

Rico Barandun, Head of e-Services, Swissport International

Rico is responsible for the evaluation and technical solutions to support Swissport stations worldwide. Current projects include the rolling out of self-service applications such as Web / kiosk / mobile applications for check-in and baggage recovery and common bag-drop initiatives.

Discover:

How the economic environment has changed passenger perspectives of self-service and customer service
Current adoption rates and thoughts on how the ATI can take self-service to the next level
Passengers' perspectives and expectations towards the expansion of self-service options and process automation at every step of their travel experiences

Make sure you register today to discover what passengers have to say about their current and future travel expectations and the role they anticipate technology will play.