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United Nations Global CompactThe United Nations Global Compact provides a framework we use to align our business processes and policies with universally accepted principles in the areas of human rights, labor, environment and anti-corruption.

In 2015 we reviewed our position against the recently updated United Nations Global Compact 10 principles and associated indicators. Steady progress has been made in all areas, demonstrating our ongoing commitment to being a responsible business. In the short to medium term we will continue to build on these sustainability priorities and the progress we have made.

Our supply chain

SITA’s procurement reaches across the globe – with around 7,000 suppliers providing goods and services to the company. Around 95% of spend is with 1,300 key suppliers. Supplier selection is primarily based on the value for money principle. However, while price is important, we always consider quality, timely delivery, reliability, warranty, safety, security, CSR and after-sales services and support when making a procurement decision.

A clear Supplier Code of Conduct is published on our website for organizations wishing to work with SITA that outlines our expectations on vendors and service providers.

In 2014 we developed Responsible Procurement courseware for our people which details our commitments as a signatory to the United Nations Global Compact specifically as they relate to our supply chain. The course is mandatory for all purchasing staff and recommended to all staff alongside our other ethics and compliance training courses.

Human rights

The nature of our business means that while we are ever cognizant of the risks of human rights abuses, they are an area of low risk for our organization. Our responsible supply chain self-certification references human rights – specifically in the areas of non-discrimination and harassment, child labor, and sourcing from conflict countries – as well as disclosure of penalties related to these issues. To date we have received no responses that have given us concern.

Appropriate behaviors

SITA’s Code of Conduct clearly states the expected behaviors of those who work with us. Harassment in the workplace is strictly prohibited. This includes any behavior toward another person based on that person’s race, color, gender, age, disability, religion, nationality, or sexual orientation, which is unacceptable and personally offensive to the recipient. Our SITA office in India has a sexual harassment policy and complaints committee to deal with any concerns, with all employees in the country notified of the policy, the committee, and the requirements on behavior. They have the company’s assurance that any complaints will be handled promptly and thoroughly.

Forced labor and anti-slavery

We do not consider there to be a high risk of child labor, forced or compulsory labor, or loss of freedom of association and collective bargaining in any of our operations. All employees have contracts in place, and SITA does not retain any original identification documents for any purpose. Freedom of movement is exercised for all employees across all sites and countries. Following an analysis of countries, an initiative in 2016 will add standard clauses to our supplier contracts to address labor practice risks. Our Ethics Office is available for any employee wishing to raise a concern in this area.


Through our online Learning Portal, all employees are able to access a number of training courses that cover content in all areas of human rights including SITA-specific courses on the Code of Conduct: Best Practices and Ethics and Compliance Training.

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