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We collaborate closely with our stakeholders.

We’re owned by the air transport community and we collaborate closely with all our stakeholders – members, customers and industry bodies, as well as employees and local communities worldwide.

Members

SITA is a membership owned organization with over 430 active members from across the air transport industry (ATI). SITA’s members benefit from SITA’s neutrality and independence and can plan and operate their services in the knowledge that SITA offers services everywhere, including remote and challenging locations. In turn our members guide our direction and strategy through the SITA Council, which has reserved seats for both airport and information and communication technology  (ICT) provider representatives.

See our membership pages for more information.

Customers

More than 2,800 B2B customers use SITA solutions in all ATI sectors including airlines, airports, aircraft, governments, ground handlers, air traffic control, aerospace and travel distribution. We formally collect customer feedback through an annual relationship survey known as Customer First Feedback (CFF). 2015 survey results were exceptionally strong, with a record high Customer Satisfaction Index of 4.15 (out of 5) and 98.5% of customer representatives surveyed indicating they were satisfied, very satisfied or absolutely satisfied. We also engage regularly with our customers through SITA-hosted events, forums, committees and user groups.

For more information, please visit customer forums page.

Employees

We engage with our 4,500+ employees as talented partners contributing to our success and growth as a business. Individual development plans and performance rewards help our employees stretch their capabilities and those of the organization.

Read more about how we engage with our people.

Suppliers

SITA works with around 7,000 suppliers around the world. Supplier selection is based on the value for money principle. We expect all our suppliers to comply with SITA Security Requirements and to embrace the social and environmental principles set forth in our Supplier Code of Conduct.

Learn more about our supplier requirements .

Industry associations

SITA has working partnerships with over 50 ATI associations, international organizations and institutions. 2015 saw an important collaborative development as SITA signed a new Memorandum of Understanding with IATA to define a framework for continued cooperation.

For a complete description of our industry engagements, please visit Working for the community.

Local communities

All our employees are encouraged and empowered to take part in community and charitable projects and events through our Value in Volunteer Action (VIVA) program which gives each employee a full day’s paid leave for volunteer activity each year.

Read more about how we engage with our communities.

About SITA

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