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Engaging with our people

We engage our employees through a number of channels.

SITA engages actively with its employees to help make life at work fulfilling, sociable and inspiring. We do this through formal company-wide award and recognition schemes and also by supporting initiatives devised and driven by local teams and individuals.

Employee feedback

Employee feedbackEach year our staff are invited to participate in a global Employee Survey which provides a forum to feed back on a range of aspects of life and work at SITA. The survey is strictly confidential, hosted by our external partner, Towers Watson, and open to all active SITA employees in position for three months or more.

Based on feedback from previous years, the design of the 2015 Employee Survey was reviewed and streamlined to reduce the number of questions and clarify wording in areas. The participation rate improved from 73% in 2014 to 81% in 2015. Scores show improvement overall and when we compare our results to other high technology companies, we are mostly above benchmark.

The 2015 survey also helped identify and characterize areas requiring attention and these have been used as the basis for a formal corporate action plan agreed by our Senior Leadership Team to address root causes and continue to improve employee satisfaction.

Engagement initiatives


Our Values in Action (VIA) Award Program allows our people to nominate and recognize fellow employees who demonstrate our aCtive Values. VIA awards include a location-specific payment, a letter of congratulations and a certificate signed by the CEO. The VIA program was refreshed in 2015 to simplify payment processing and make it consistent around the world.

SITA sales awards

We celebrate the success of our sales teams throughout the year at our annual SITA Sales Kickoff awards. We also take the opportunity to recognize the contributions of the sales support teams.

SGS Distinction Awards

Our customer service organization, SITA Global Services (SGS), expanded its annual Distinction Award scheme in the year. Gold, silver, and bronze awards are given on an annual basis to employees nominated for achievements in three categories: Commercial Services, Every Dollar Matters and Every Minute Counts.

Team of the month

Each month we recognize an exceptional team within SITA, often virtual and cross-functional, whose efforts have made a big impact on the organization and by extension its customers. Winners are announced in our monthly Together newsletter to all staff.

Remote Locations Improvement Program

Started in 2014, this program aims to provide a fresh and consistent look and a positive working space for our people working in small and medium sized SITA locations. In the last half of 2015 we invited our smallest airport and remote locations to order a Brand Makeover Pack and use it to transform their sites into up-to-date SITA workspaces. BWE Braunschweig in Germany and India's Ahmedabad airport were just two of the locations who undertook local makeover projects.

SITA Photo Competition

For the second year in a row we invited employees to show off their creative sides and submit their best air transport industry themed photographs to a photo competition. With over 400 entries, the contest was a hit with our people. Monthly winners were published in our regular newsletters, and the best 12 images of the year featured in our annual calendar.


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