At SITA we strive to build and maintain a productive, motivated workforce by treating all employees fairly and equitably. As a result we benefit from an exceptional range of knowledge, perspectives and insights deriving from workforce diversity. The gender balance and age diversity of our workforce is reported in detail in the charts on pages 24 and 25. Note that aside from gender and age, our HR systems do not capture other measures of diversity.
Freedom of association
At SITA we do not discriminate on the basis of trade union membership or non-membership and 14% of our workforce are covered by collective bargaining agreements in 16 countries. Employees in five additional countries receive statutory annual pay increases as required by law.
SITA is an Equal Employment Opportunity (EEO) employer and in line with UNGC principles, does not discriminate based on age, race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, marital status, age, protected Veteran status, or any other characteristic protected by state or federal law. SITA's equal employment opportunity policy applies to all employment practices and actions, including, without limitation, recruitment, application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions. During the year 25.6% of roles were filled by employees moving to new roles within the business. 20.7% of leadership roles were also filled internally.
In keeping with this policy, hiring at SITA follows a best fit for role model, with clear corporate policy and guidance in place for people-related procedures. Internal hires and employee referrals are encouraged. As a global principle there is no distinction made between benefits provided to full-time employees as to part-time employees. Our voluntary attrition rate was 5.3% in 2013 and 4.5% in 2014. It continued to drop in 2015 to 4% for the year.
Employment equity in Canada
In 2015, SITA entered the third year of an Employment Equity program in Canada which monitors how four designated groups – women, Aboriginals, persons with disabilities, and visible minorities – are represented. An annual report on 2014 activities to support this program was accepted by the Canadian government in July 2015 and a similar report is anticipated this year.
Women in African air transport
SITA and BARSA (Board of Airline Representatives of South Africa) hosted the inaugural Women in African Air Transport forum on 9 November 2015 in Johannesburg. Speaker topics included trends and prospects in the African air transport industry, passenger growth in the region, insights into the perspectives of women in the sector. The forum also served as an introduction to the SITA Air Transport Community Foundation, an initiative between SITA and its Members to provide IT and education to communities in Africa.
Read more about Africa, air transport, technology and empowerment of women in our white paper, A bright future?